Terms & Conditions

08:30, Sunday 27th July 2025

Terms and Conditions

By booking an appointment at Lia Beauty Clinic, you agree to the following terms and conditions:

1. Appointments & Booking Fees

• A non-refundable booking fee is required to secure all appointments. This will be deducted from the final balance of your treatment.
• Appointments can be made online, in person, or by phone. We recommend booking in advance to avoid disappointment.

2. Cancellation & Rescheduling

• Cancellations or reschedules must be made at least 24 hours before your appointment.
• If less than 24 hours’ notice is given, your booking fee will be forfeited.
• Clients who fail to attend their appointment (no-shows) may be charged the full treatment price or required to pay in full when booking in the future.

3. Late Arrivals

• If you are more than 10 minutes late, we may need to shorten or reschedule your treatment. The full cost of the original appointment may still apply.
• Repeated late arrivals may result in a requirement to prepay in full for future appointments.

4. Children & Guests

• For health and safety reasons and to maintain a relaxing environment, children under 16 are not allowed in the salon unless they are receiving a treatment.
• We kindly request that you do not bring additional guests to your appointment unless necessary.

5. Refunds & Complaints

• We do not offer refunds on treatments or products unless they are found to be faulty or not as described.
• If you are unhappy with your service, please notify us within 48 hours so we can resolve the issue.
• If you have a complaint or question, please email info@liabeautyclinic.co.uk or speak directly to a member of our team — we are always happy to help.

6. Medical Conditions & Allergies

• It is your responsibility to inform your therapist of any relevant medical conditions, allergies, or pregnancy before any treatment.
• A patch test may be required 24–48 hours before certain treatments. Refusal to have a patch test will result in the service being declined.

7. Pricing & Payments

• All prices are subject to change without notice. We reserve the right to update our pricing at any time.
• Payments can be made by cash, card, or any other method specified by the salon.

8. Personal Belongings

• The salon cannot be held responsible for any loss or damage to personal belongings while on the premises.

9. Code of Conduct

• We reserve the right to refuse service to anyone who behaves inappropriately, is under the influence of drugs or alcohol, or poses a risk to our team or other clients.

10. Gift Vouchers

• Gift vouchers are valid for 12 months from the date of purchase and cannot be extended under any circumstances.
• Vouchers can be redeemed against treatments and products available in the salon.
• If a treatment is booked using a gift voucher and the client fails to attend (no-show) without giving at least 24 hours’ notice, the value of the missed appointment will be deducted from the voucher.
• Lost or stolen vouchers cannot be replaced, and vouchers are non-refundable and cannot be exchanged for cash.